Accessibility Policy

TCA Technologies is committed to excellence in serving all customers, including people with disabilities. We are committed to ensuring that our policies, practices and procedures are consistent with the principles of dignity, independence, integration and equal opportunity. We will make every reasonable effort to ensure we identify, remove and prevent barriers to accessibility to ensure that people with disabilities have equal access to our goods, services and employment opportunities

Our Commitments

Communication

We will communicate with people with disabilities in ways that consider their accessibility needs. Employees will be trained to interact and communicate with people who have various types of disabilities in a respectful and inclusive manner.

Assistive devices

People with disabilities may use their personal assistive devices when accessing goods and services. We ensure that our employees are trained and familiar with the use of assistive devices that may be used by customers with disabilities while accessing our services.

Use of service animals and support persons

We welcome people with disabilities who are accompanied by a service animal in the areas of our premises open to the public or other third parties. Employees will receive training on how to interact appropriately with people Accompanied by service animals.

We also welcome people with disabilities who are accompanied by a support person. A person with a disability who is accompanied by a support person will be allowed to enter our premises and will have access to their support person at all times.

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities usually used by people with disabilities, TCA will provide prompt notice. This notice will include:

• The reason for the disruption
• The expected duration
• Alternative facilities or services available, if any

Training

TCA provides training to:

• All employees
• Anyone involved in developing company policies
• Anyone who provides goods, services, or facilities on behalf of the company

Training includes:

• An overview of the AODA and the requirements of the IASR
• The Ontario Human Rights Code as it relates to people with disabilities
• How to interact and communicate with people with various disabilities
• How to interact with people who use assistive devices, service animals, or support persons
• What to do if a person with a disability is having difficulty accessing our services

Training is provided as soon as practical and will be refreshed as needed when changes are made to this policy.

Employment

We notify job applicants that accommodations are available upon request during the recruitment, assessment, and selection process. If a request is made, we consult with the applicant to provide a suitable accommodation. We also have a process in place to support employees who return to work after a disability-related absence.

Billing

We are committed to providing accessible invoices to all of our customers. Invoices or other written communication can be provided in alternate formats (e.g. large print, e-mail, etc. upon request. Questions about invoices or content will be answered in person, by telephone or email.

Feedback process

We welcome and appreciate feedback on how we provide accessible service. Feedback can be provided by email, phone, or in person. Upon request, we will ensure that our feedback process is accessible to people with disabilities.

Availability of Policy

This policy and related documents are available to the public and will be provided in accessible formats upon request. Copies are available on our website and at our main office.

For questions or feedback, please contact us at HR@tcatech.com.